Wednesday, December 5, 2007
Facebook privacy debacle is repeat headline
But it's just a repeat headline for the social networking site to invade user privacy via a new feature and then to back peddle a little after public outcry.
The News Feed was an application introduced in 2006, a few days before the site was opened to the public. It was supposed to conveniently share your information in bite-sized headlines to your friends, such as "Lacey Waymire and Dan Brown are no longer friends" and "Lacey posted more pictures." (It's just an example: Dan and I are still friends.) Trouble was, the feed would record and broadcast every move a user made on Facebook, and there was no way to turn it off.
The backlash then was immediate. More than 500,000 signatures protesting its use were collected on petitions within the first three days after the news feed was introduced. Today, the news feed has changeable options that let each user control how much information, if any, they want to share with their friends... the option is the product of two days of "nonstop coding," according to the developers who had to develop an emergency response to such a huge backlash.
Still, apparently, Facebook didn't learn... and it backed itself into nearly the same corner as before.
Beacon, an application that worked with partner sites such as blockbuster.com to publish news about who was buying what product, was introduced last month. It was designed as a sort of automated word-of-mouth advertising form. One man bought a diamond ring - a Christmas gift for his wife. She saw the news feed on her Facebook and the surprise was ruined. Many others were alarmed to see their purchasing habits posted across their friend's pages.
What I can't understand is this. Given their previous trouble with meddlesome applications that invade privacy, why didn't Facebook build in an opt-out option to this new application? It seems that Facebook, after its '06 debacle with privacy regarding the news feed, should be bending over backwards to fix its reputation.
Unfortunately, the privacy policy clearly specifies Facebook can share information about customers with affiliated companies connected to the applications you install. And Facebook is reluctant to give over privacy control to its customers when there is so much money to be made from connecting consumer to advertiser.
I guess they've got to pay the bills somehow.
Money seems a bad reason to stop listening to customer concerns about privacy again.
They say the third time is the charm. How next will the site try to capitalize on connections to friends?
Monday, September 17, 2007
Your virtual self is more public than your real self
Social networking sites are growing in popularity. According to Business Week, last year 10 percent of all advertising impressions on the internet were being made on MySpace. Facebook has grown from its Stanford-students-only roots to rival MySpace for page hits. Barack Obama and John Edwards use Twitter to spread campaign news. Imeem is a music-sharing, video-sharing, and blogging site all wrapped into one.
All that traffic generates money, one way or another. MySpace and Facebook sell advertising. In order to contact someone directly on Match.com or LinkedIn, you must pay a monthly fee. That means these sites make money from offering direct access to people (you!). Some Facebook "widgets" - mini-games of sorts - make their money by collecting personal information about you. Before installing a widget on your page, you're always alerted to the fact and given a choice to opt out if you don't want to share your information with a company.
The default privacy settings on Facebook aren't great. Watch out! If you write on someone’s wall, think of it as a real wall in a public place – all his or her friends can see what you wrote. If the profile is public, anyone can see what you wrote.
The “news feed” application by default alerts your friends to all your Facebook activities. If you "friend" someone, join a new group, change your profile, take a quiz, or write on someone's wall, by the default settings, all your friends will know. It's easy to change that setting, thanks to the thousands of virtual protesters who told Facebook they wanted to be able to control what information about their own activities was shared with their friends.
Maintaining your privacy on these sites can be done, but it takes effort. You can’t control what information others post about you on the net, but you can control the information you post yourself.
After the Virginia Tech shootings last April, reporters used Facebook and MySpace to look up friends of the victims to find sources for their stories. In a Poynter article on journalists and Facebook, Dakarai Aarons wrote that students did not like that, and created their own Facebook groups in backlash. Other reporters have linked to a dead student's MySpace page, or reported about that page's content in trying to give a snapshot of the student's life.
The MySpace popularity contest can be a serious privacy concern. If 2,000 of your “friends” can see pictures of you drunk, or read your blog about how your friend slighted you last week, you cannot expect your privacy to be respected.
Everyone needs a good public face. LinkedIn is a professional networking site. Its relationships are built around office relationships—co-worker, manager, former manager, etc. LinkedIn’s popularity contest comes in the form of recommendations—if you enjoyed working with someone, you recommend them and maybe they’ll recommend you. It’s similar to posting quotes from references on a resume. This is how public profiles on social networking sites should be—an honest assertion of your strengths, not a rant.
Privacy is easy to maintain on any of these sites as long as you are aware of your public face. Be careful to examine all privacy settings. Know what to look for by looking at other people’s profiles. You can always change your settings later. Make sure your friends are really your friends, say nothing you wouldn’t be proud of, and if you're going to post a picture you don't want to see in your obituary, post it under a pseudonym.